Refund And Return Policy
Maison Melbourne
Effective Date: 1/1/2026
Maison Melbourne (maisonmelbourne.com) offers a 14-day return policy. This means you have 14 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
Be unworn and unused
Have all original tags attached
Be in its original packaging
Include proof of purchase
To initiate a return, please contact us at:
If your return request is approved, we will provide instructions on how and where to send your item. Items returned without prior approval will not be accepted.
Return Shipping
For standard returns (change of mind):
Customers are responsible for return shipping costs.
A 15% restocking fee will be deducted from your refund.
We recommend using a trackable shipping service, as we are not responsible for lost returns.
Faulty, Damaged, or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 14 days of receipt at:
Include clear photos of the issue.
For confirmed faulty or incorrect items:
We will provide a prepaid return shipping label
No restocking fee will apply
You will receive a full refund or replacement once the item is inspected
This policy is provided in addition to your rights under the Australian Consumer Law (ACL).
Non-Returnable Items
We cannot accept returns for:
Sale items
Gift cards
Custom or personalised products
Personal care goods
Hazardous materials
If you’re unsure whether your item qualifies, please contact us before initiating a return.
Exchanges
To exchange an item, we recommend returning the original product (once approved) and placing a new order separately.
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved:
Refunds will be processed to your original payment method
Please allow up to 10 business days for processing
Your financial institution may require additional time to post the refund
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Information
Store Name: Maison Melbourne
Website: https://maisonmelbourne.com
Company name: LABARANG VENTURES LLC
Company Address: 160 Brannan St, San Francisco, CA 94107, United States
Email: info@maisonmelbourne.com
Phone: + 61 29 0995614
Business Hours:
Monday to Friday
8:00 a.m. – 5:00 p.m. (AEST)