Privacy Policy
Last updated: January 20, 2026
Maison Melbourne ("we", "us", "our") operates this website and online store at https://maisonmelbourne.com (the "Services"). Our store is powered by Shopify, which enables us to provide products and services to you.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
"Personal information" means information that identifies or can reasonably be linked to you. We may collect the following categories of personal information:
Contact details (name, billing and shipping address, phone number, email address)
Financial information (payment details processed securely via third-party payment providers)
Account information (username, password, preferences)
Transaction information (products viewed, purchased, returned, or exchanged)
Communications (customer service enquiries and correspondence)
Device information (IP address, browser type, device identifiers)
Usage data (how you interact with our website and Services)
We do not collect payment card numbers directly. Payments are processed securely through Shopify and authorized payment providers.
How We Collect Information
We collect personal information:
Directly from you (when you create an account, place an order, or contact us)
Automatically through cookies and similar technologies
From service providers who help operate our store
From partners and marketing platforms
How We Use Your Information
We use personal information to:
Process and fulfill orders
Provide shipping and returns support
Communicate regarding your account or purchases
Improve website functionality and user experience
Prevent fraud and maintain security
Send marketing communications (you may unsubscribe at any time)
Comply with legal obligations under Australian law
Disclosure of Personal Information
We may share your personal information with:
Shopify (our ecommerce platform provider)
Payment processors
Shipping and fulfillment providers
IT and data hosting providers
Marketing and advertising partners
Legal or regulatory authorities where required
We do not sell personal information.
Relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information necessary to provide the ecommerce platform. Information you submit may be transferred to and processed in countries outside Australia.
To learn more, visit Shopify’s Consumer Privacy Policy:
https://privacy.shopify.com
Cookies and Tracking Technologies
We use cookies and similar technologies to:
Operate our website
Analyze site performance
Improve user experience
Deliver relevant advertising
You may manage cookie preferences through your browser settings.
Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
If you believe a child has provided us with personal information, please contact us.
Data Security
We implement reasonable technical and organizational safeguards to protect your personal information. However, no method of transmission over the internet is completely secure.
Data Retention
We retain personal information only as long as necessary to:
Fulfill orders
Maintain records for accounting and legal compliance
Resolve disputes
Enforce agreements
Your Rights (Australia)
Under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Lodge a complaint regarding privacy handling
To exercise these rights, contact us using the details below.
If you are located outside Australia, additional rights may apply depending on your jurisdiction.
International Data Transfers
Your information may be processed in countries outside Australia, including by Shopify and service providers. We take reasonable steps to ensure overseas recipients comply with applicable privacy standards.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The most current version will always be posted on this page.
Contact Information
Store Name: Maison Melbourne
Website: https://maisonmelbourne.com
Company name: LABARANG VENTURES LLC
Company Address: 160 Brannan St, San Francisco, CA 94107, United States
Warehouse Return Address:
Deskplex Building
22 Church St
Hawthorn VIC 3122
Australia
Email: info@maisonmelbourne.com
Phone:
Business Hours:
Monday to Friday
8:00 a.m. – 5:00 p.m. (AEST)
We aim to respond within 1–2 business days.