Shipping Policy
Maison Melbourne
At Maison Melbourne, we are proud to serve customers across Australia with reliable and transparent shipping. Please review the details below regarding how we process and deliver your orders.
1. General Shipping Information
We currently ship throughout Australia. Shipping options, rates are listed below under Shipping rates. ,
2. Processing Time
Orders are typically processed within 2–3 business days (Monday to Friday), excluding public holidays.
During peak periods or promotional events, processing times may be slightly extended. If there are significant delays, we will notify you by email.
3. Shipping Rates
Standard Shipping – AUD $5 flat rate on all orders under AUD $100.
Free Shipping – We offer free standard shipping on orders over AUD $100 within Australia.
4. Estimated Delivery Times
Processing time: 2–3 business days (Monday–Friday)
Shipping time: 5–10 business days (Monday–Friday)
Total estimated delivery time: Approximately 7–13 business days from date of purchase
Order Cut-Off Time: 3:00 p.m. (AEST)
Please note that delivery times are estimates and may be affected by carrier delays, extreme weather conditions, or other unforeseen circumstances.
5. Shipping Restrictions
We currently ship within Australia only.
We do not ship to international addresses at this time.
Some remote or regional areas may experience longer delivery times depending on the carrier network.
6. Failed Delivery or Returned Packages
If a delivery attempt fails due to incorrect address information or the package is unclaimed, the order may be returned to our warehouse.
If this occurs, we will contact you to arrange re-shipment. Additional shipping fees may apply.
Please ensure your shipping address is accurate at checkout. Maison Melbourne is not responsible for delays or losses resulting from incorrect address details provided by the customer.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible at:
We will work directly with the shipping carrier to investigate and resolve the issue.
For damaged items, please email us within 48 hours of delivery, including clear photos of the packaging and product.
Where confirmed, we will arrange a replacement or refund in accordance with Australian Consumer Law.
8. Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing tracking details. You may use the provided tracking number to monitor your shipment via the carrier’s website.
9. International Shipping
We currently ship within Australia only. International shipping is not available at this time.
10. Shipping Policy Updates
We may update this Shipping Policy periodically to reflect operational changes or compliance requirements. The most current version will always be published on this page.
Last updated: January 20, 2026
Contact Information
Store Name: Maison Melbourne
Website: https://maisonmelbourne.com
Company name: LABARANG VENTURES LLC
Company Address: 160 Brannan St, San Francisco, CA 94107, United States
Email: info@maisonmelbourne.com
Phone: + 61 29 0995614
Business Hours:
Monday to Friday
8:00 a.m. – 5:00 p.m. (AEST)
We aim to respond to enquiries within 1 business days.